Coeliac Australia collects personal information at or before the time it is collected to provide membership services, resources, events, advocacy, fundraising activities, and other communications relevant to our work and community.

Some of the personal information we collect may include sensitive information, such as health information relating to coeliac disease and related conditions.

We collect and use your information to deliver membership and service-related communications (such as renewals, account management, receipts, and important updates).

We may also send you marketing, promotional, educational, engagement, and fundraising communications, including campaign updates, where you have provided consent or where otherwise permitted by law. You can opt out of marketing communications at any time using the unsubscribe function or by contacting us.

We may contact you using email, phone, SMS, post, or digital channels, including social media platforms where appropriate.

We may also use website cookies and analytics tools to understand website usage, improve our services, and enhance user experience.

If you participate in a Coeliac Australia event, program, or activity, photographs, video, or audio recordings may be taken for promotional, educational, reporting, or advocacy purposes. Where practical, you will be informed in advance and may advise staff if you do not wish to be included.

We may disclose your personal information to trusted service providers who assist us in delivering our services, systems, communications, payments, analytics, and operations (such as IT providers, mailing houses, event platforms, payment processors, and digital service providers).

Some of these service providers may store or process personal information outside Australia, including for cloud storage, email delivery, analytics, or digital service operations.

We may also disclose personal information where required or authorised by law.

We do not provide your personal information to third parties for their own marketing purposes without your consent.

We may retain your contact details after your membership ends so we can continue to inform you about our work, research updates, advocacy, and fundraising activities, unless you opt out.

For more information about how we collect, use, store, and protect your personal information, including how to access or correct your information or make a complaint, please refer to our Privacy Policy or contact us.